The third and final type of service level agreement is the multi-level SLA. The multi-level SLA defines aspects of the SLA based on the customer`s organization, using a kind of inheritance with global definitions relevant to all child levels. This SLA focuses on the customer`s organization. All services and their relationship to subordinate services are discussed when defining the multi-level service level agreement structure. This Agreement will be tailored to the needs of the End User Company. It allows the user to integrate several conditions into the same system to create a more suitable service. It deals with contracts at the following levels: The second type of service level agreement structure is the customer-based SLA. .